Regulations

Regulamin arrMY

§ 1 General provisions

The arrMY Web site, hereinafter referred to as the Web site, is a service that enables the rivalry in electronic sports offered by the web site under the domain www.arrmy.gg.
The arrMY organizer is Grezly Sp. z o. o. with its seat in Szczecin , Al. Papieża Jana Pawła II, nr 32/9, 70-453 Szczecin, Tax Identification Number (NIP) 851-326-37-43, Business Identification Number (REGON) 389866301, hereinafter referred to as the Organizer. The arrMY service shall be hereinafter referred to as the Service.
The Administrator is an entity authorized by the Organizer to take care of the games and the functioning of the Website.
The contact with game administrators can be established via instant messengers: Discord, TeamSpeak, or via chat on arrmy.gg. Messages sent in other places than those mentioned above may be ignored.
arrMY user is a person with an established and activated account in the service, who was accepted to participate in the arrMY project or found himself in it by receiving a direct invitation. In the further part of these Regulations referred to as User/Vendor.
Netiquette is a set of rules of decent behavior on the Internet. Certain rules must be followed (accessed: 31.11.2021).
The Organizer reserves the right to change the Regulations. At the same time, any issues not contained in these Rules shall be individually resolved by the Organizer and the Administration. Decisions made by the Organizer and Administration are final.
By registering in the Service, User acknowledges that he/she has read and accepts Terms of Use and Service Privacy Policy. Violation of the Terms of Service may lead to temporary or permanent suspension of rights of the Service User.
By using the Service, the User agrees to comply with the Polish law.
Claiming lack of knowledge of these Terms of Service, Privacy Policy and other regulations of the Service is not an excuse for any violation thereof.
The User is obliged to use the Service in a manner consistent with generally applicable law and rules of social coexistence.
User is prohibited from providing and publishing via the Service any unlawful content, including pornography, illegal threats, drug advertising and infringement of third party copyrights.
User is prohibited to use the Service in a way that disturbs its functioning or inconveniences other Users, to use the content contained in the Service in a way that exceeds his/her personal use, to place links to sites that publish illegal content or content that is in conflict with the Polish or international law or these Regulations.
The User is prohibited from sending files infected with viruses, transmitting data, software or other material protected by copyright or industrial property to which the User does not hold the rights.
It is prohibited to use the Service in a manner that adversely affects the access of other Users to the Service.
Any attempt of unauthorized access to the Service or its software will be reported to the appropriate services.
It is the responsibility of the User to keep his/her login information in a secure location that is inaccessible to others.
In the event of a suspicion that a User has registered using false data or has attempted to bypass other prohibitions through such registration, the Website reserves the right to delete such User's account, and such behavior will be reported to the appropriate services.
The Website and its services are protected by copyright under Polish and international law.
It is forbidden to use the Service for one's own (commercial) purposes, such as selling products and services of one's own or third parties. It does not apply to streaming (broadcasting their matches) by Users while using the Service.
It is forbidden for the User to cheat or use software in order to gain an unfair advantage while playing in the Service.

§ 2 Personal data of the User

All personal data are processed in accordance with applicable laws, in particular the Act of 10 May 2018 on the protection of personal data. Detailed rules regarding the processing of Users' personal data are available in the "Privacy Policy" tab.

§ 3 General principles of using the Service

In order to use the Website, it is necessary to have an account, which is created by the User on his/her own in the process of registration on the Website.
During the registration process, a User gives his/her personal data, which are gathered and processed by the Administrator in accordance with the principles defined in the "Privacy Policy" tab.
Making a full registration of the account in the Service allows the User to use all the functions of the Service, in particular to participate in leagues, tournaments and to make purchases in the store

§ 4. User Duties and Responsibilities

User is obliged to protect access to his/her account on the Website, in particular by preventing unwanted disclosure of his/her login and password to his/her account on the Website.
Any behavior by the User that is in any way deemed by the Service to be detrimental to the integrity, fairness and integrity of the Service is prohibited and may result in the User being banned from the Service. The foregoing prohibited conduct may include, but is not limited to:
- use or sharing of external programs, viruses and other malicious code to gain unauthorized access to other users' accounts, their personal information, or to affect the operation of the Service;
- using the Website for the purpose of unauthorised advertising of external entities, in particular for the purpose of persuading the Website users to register at websites competitive to Arrmy.pl;
- using the Website for the purpose of distributing materials that are unlawful, vulgar, threatening, defamatory, infringing the rights to the image of third parties, obscene, profane, encouraging unlawful behaviour, constituting a crime or otherwise leading to civil or criminal liability, without the express written consent of the Website, advertising external products not related to the Website;
- use by a User of external software supporting the game (so-called cheats);
In case of observing identical actions, the Service has the right to immediately remove prohibited content and to impose a blockade on an account and to restrict a User's access to the Service
User does not have the right to publish in the Service any content that is covered by copyrights, trademarks or trade marks, or other intellectual property rights without the prior consent of their owner. User is personally liable for damages caused by unauthorized publication of such materials.
By participating in the games, leagues, tournaments and other features offered by the Website, the User agrees that the Website may use any and all materials related to the User's participation in the features offered by the Website, including gameplay in the form of photographs, audio and video recordings, the User's nickname, avatar, voice and any public data provided in the User's profile for legitimate marketing, advertising and sales purposes, through any means available at the time technological knowledge. The rights referred to in this paragraph are not limited in time or territory.
Spreading hatred and hate in general on and off the platform may result in the user being blocked from arrMY games.
Blocks imposed on other platforms, imposed by the developer of the game and the organizers of the games may result in the exclusion of the user from the arrMY platform.
If you have a VAC ban, you may participate in arrMY games, provided that 5 years have passed since the date of the block.

§ 5 Esport Dollars (e$)

Esport Dollars (e$) are the internal digital currency of the Service, allowing purchases only within the Service and may not be used interchangeably with any other real currency.
Esport Dollars may only be purchased directly from the Service, through the Service.
Payments to the Service to acquire Esport Dollars are posted immediately upon receipt of the transaction.
Esport Dollars cannot be sold externally or exchanged internally between Users. Any attempts to increase the budget on the Website, other than those offered by the Website, will be punished by revoking the User's Esport Dollars purchased in a manner inconsistent with these Terms of Use, excluding the User from the games or blocking the access to the User's account.
The User has the right to withdraw from the contract of sale of Esport Dollars within 24 hours if the object of the contract has not been used by him/her. In order to withdraw from the contract of sale the User is obliged to send a message informing about the withdrawal via e-mail - [email protected].
Any complaints related to Esport Dollars will be considered and resolved within 30 days from the date of purchase.
Once the User's account is deleted, Esport Dollars remain in the possession of the Service.
In the event that the User is banned (i.e. blocked from the User's account for violating the Terms of Use of the game or platform) in CS2 or any other CS2-related platform, all of their Esport Dollars will be released to the Service. This will also result in the forfeiture of all services purchased by the User from the Service.
On January 1 of each year, there will be a procedure for adjusting the balance specified in e$, which will be related to the removal of overdue points from the User's profile. It applies to e$ that have been credited to the user's profile more than 365 days from the date of activation of the procedure. The user will be notified by e-mail one month before the activation of this action, how many points will be overdue.

§ 6. Announcements

The "Announcements" tab allows registered Users of the Service to publish their own and respond via private message on the Service to announcements regarding:
1. search for partners to play games supported by the Service,
2. organization of matches in games supported by the Service,
3. other content directly related to the search for game partners, search for a team, organization of matches, sparring etc. in games supported by the Service.
Publication of an ad in the "Ads" tab requires the User to fill out a form available on the Website.
The condition for publishing the User's ad is to correctly fill in the required data and information, in accordance with the instructions contained in the form.
Announcements published by the User may not contain content that is inconsistent with the Regulations, with generally applicable laws, content that is generally considered vulgar, malicious, offensive, indecent and inappropriate, or that suggests a connection between the author of the announcement and the Service.
In the event of a violation of the rules described in the content of this paragraph, the Administrator reserves the right to immediately remove the ad and limit or block the User's further access to the Service.

§ 7. Premium

In order to complete an order it is necessary to choose the option "I purchase premium service", which results in submitting a binding offer to conclude a sales agreement with the Service and after receiving an e-mail from the Service confirming the order - results in concluding a sales agreement and results in the obligation to pay the price.
After placing an order, the User receives an e-mail confirming the order.
The user can make payment through the intermediary service for the online payment process integrated with arrmy.gg, or through Esport Dollars.
The user agrees to send electronic invoices to the e-mail address provided by the user, which can be withdrawn at any time.
All matters concerning complaints are described in § 9 of these Regulations "Complaints"
Refund for the purchase of premium services is possible only and exclusively in the case of manual purchase of premium. Refunds are only possible if no more than 14 days have passed since the purchase, and no Premium service has been used. Automatic renewal of premium is not refundable.
All complaints and refund requests should be sent to the following contact email: [email protected].
Withdrawal form can be found in the Regulations of ARRMY.PL Internet Shop in § 13.

§ 8 Shop

The purchase procedure begins with adding the product to the basket, proceeding to the payment and filling in the data necessary for the delivery of the product (using the Account or without registration). Then a choice of payment, delivery method and acceptance of terms and conditions is made.
In order to complete an order you must select the "I buy and pay" option, which results in a binding offer to conclude a sales agreement on the Site and after receiving an e-mail from the Site confirming the order - results in the conclusion of a sales agreement and results in an obligation to pay the price of the goods plus shipping costs.
After placing an order, the User receives an e-mail confirming the placed order.
In the case of choosing a payment other than cash on delivery, the User should make the payment within 7 days from the date of order. After the expiry of the above period, the Service has the right to cancel the order.
Shipping of equipment purchased in the store of the Service will be completed within 14 days of posting the payment on the bank account belonging to the Service.
Shipping of equipment purchased in the Service Center will be carried out only within Poland.
In case of unavailability of all or part of the goods covered by the order, the Service will immediately notify the User about it and in case of payment by the User, will offer him/her replacement goods or return the money received by him/her. The choice of the User is binding for the Service in this regard, and the lack of choice shall be considered as the choice to return the received sum of money.
Delivery of goods is realized through the postal service delivered by Poczta Polska SA. or by courier, delivered by DHL.
The user can make payment through the intermediary service for the online payment process integrated with arrmy.gg, or through Esport Dollars.
The user agrees to send electronic invoices to the e-mail address provided by him, which can be withdrawn at any time.
All matters concerning complaints are described in the content of § 9 of these Regulations "Complaints".
If the Buyer has not received the shipment and it has been returned to the Seller's address, it is possible to resend the product to the Buyer's address. The Buyer bears the cost of repeated shipment.

§ 9 Complaints

Complaints concerning the functioning of arrMY Account, services offered by arrMY and equipment available in the Store should be sent to the e-mail address: [email protected].
The processing of complaints by the Service concerning any services offered in the Store shall take place within 14 days from the date of receiving the Complaint.
The User has 14 days from the date of purchase to withdraw from the agreement and return the equipment offered in the Store after informing the Organiser via the email address: [email protected], in accordance with the provisions of the Consumer Rights Act of 30 May 2014.
The cost of returning the equipment is borne by the User.
Complaints about analyses, trainings and other services offered by the Service should be reported immediately after their completion. Justification should be described in the email given in § 9.1 of the Regulations. Complaints will be reviewed by the Project Coordinator. In case of positive consideration of the complaint, the User may apply for another service.

§ 10 Intellectual Property Rights

The Service uses materials protected by generally applicable laws, in particular copyright law (Act on Copyright and Related Rights of 4 February 1994), trademarks and other information protected by law under separate acts, such as text, photos, video materials, graphics, music and sound, and software used by the Service.
The User does not have the right to use, publish, transmit, sell, create derivative works or modify or use in part or in whole the content published in the Service without prior express written consent of the Service, or pursuant to the rights specified in the provisions of the Act on Copyright of 4 February 1994.
The User confirms that by registering and using the Website he/she does not acquire any ownership rights to the materials accessed or used through the Website.
All graphics, logos, page layouts, button icons, scripts, and service names used in the Service are the sole property of the Service, and may not be used in connection with other service products, particularly to mislead consumers, without the prior written consent of the Service.

§ 11 Changes in Terms of Use

The Website reserves the right to make changes to the Regulations and to add or remove specific provisions at any time. Any changes, addition or deletion of provisions of the Regulations shall be immediately communicated to all Users in a way that guarantees reaching the Users in the largest possible extent. Further use of the Service by a User after being informed about the introduced changes is equivalent to his acceptance of the Regulations in the changed, current form.

§ 12 Limitation of liability of the Website

The Website assumes no liability in connection with the User's use of the Website. The User uses the Website at his/her own risk. This applies both to liability for damages incurred by the User as a result of using the Service, even in the case when the Organizer was aware of the possibility of such damages. Regardless of the content of this paragraph, in the event that the exclusion of liability of the Website is limited, in particular by a legally binding ruling, the Website is liable for damages incurred by Users only to the amount paid by the User to the Website account in connection with the use of its services.

§ 13 Final Provisions

The Service is entitled to make changes in these regulations on the basis of § 11 of these Regulations.
Changes in the Regulations, referred to in point 1 of this paragraph, come into force with a transition period of 7 days, counting from the date of publication of the Regulations in the changed form on the website of the Service in a way allowing all Users to get acquainted with them.
All changes will be previously published on the Website in a way allowing each User to get acquainted with their content.
In disputable cases, not regulated by the provisions of these Regulations, the final decision belongs to the Organizer of the games.
The Administrator will make every effort to avoid contentious situations, and in case of their occurrence - to make them immediately resolved to the greatest possible benefit for both parties. In situation when, employee or Service staff member breaks the rules of confidentiality or functioning of the Service, the Service has the right to immediately take action to determine the guilty party and draw the appropriate consequences.
If an issue addressed in the Rules and Regulations appears in other Rules and Regulations, list of rules or other publicly available place in the Service and its content is inconsistent with the content of the provision in the Rules and Regulations, the provisions of the Rules and Regulations shall prevail.

Regulamin sklepu internetowego arrmy.pl

§ 1 DEFINICJE

Dni robocze – dni od poniedziałku do piątku za wyjątkiem dni ustawowo wolnych od pracy.
Konto – uregulowana odrębnym regulaminem nieodpłatna funkcja Sklepu (usługa świadczona drogą elektroniczną), dzięki której Kupujący może założyć w Sklepie swoje indywidualne Konto.
Konsument – Konsument w rozumieniu przepisów Kodeksu cywilnego.
Kupujący - każdy podmiot Kupujący w Sklepie.
Regulamin – niniejszy regulamin.
Sklep - sklep internetowy arrmy.gg prowadzony przez Sprzedawcę pod adresem arrmy.gg.
Sprzedawca - Grezly Sp. Z o. o. z siedzibą w Szczecinie , Al. Papieża Jana Pawła II, nr 32/9, 70-453 Szczecin, o numerze NIP 851-326-37-43, o numerze REGON 389866301

§ 2 KONTAKT ZE SPRZEDAWCĄ

Adres pocztowy: Grezly Sp. Z o. o., Al. Papieża Jana Pawła II, nr 32/9, 70-453 Szczecin
Adres e-mail: [email protected]
Telefon: 785 444 444

§ 3 WYMOGI TECHNICZNE

Dla prawidłowego funkcjonowania Sklepu potrzebne jest:
- Urządzenie z dostępem do Internetu
- Przeglądarka internetowa obsługująca JavaScript oraz pliki cookies.
Dla złożenia zamówienia w Sklepie, poza wymogami określonymi w ust. 1, niezbędne jest aktywne konto e-mail.

§ 4 ZAKUPY W SKLEPIE

Zamówienie zostaje złożone w momencie potwierdzenia jego treści i zaakceptowania Regulaminu przez Kupującego.
Złożenie zamówienia jest tożsame z zawarciem umowy sprzedaży pomiędzy Kupującym a Sprzedawcą.
Sprzedawca przekaże Konsumentowi potwierdzenie zawarcia umowy sprzedaży na trwałym nośniku najpóźniej w momencie dostarczenia towaru.

§ 5 PŁATNOŚCI

Za złożone zamówienie można zapłacić wewnętrzną walutą (esport Dolary) dostępną do nabycia w serwisie arrmy.gg

§ 6 REALIZACJA ZAMÓWIENIA

Sprzedawca jest obowiązany do dostarczenia towaru bez wad.
Termin realizacji zamówienia: do dwóch tygodni od dokonania zakupu.
W przypadku, gdy Kupujący wybrał płatność z góry za zamówienie, Sprzedawca przystąpi do realizacji zamówienia po jego opłaceniu.
W sytuacji, gdy w ramach jednego zamówienia Kupujący zakupił towary o różnym terminie realizacji, zamówienie zostanie zrealizowane w terminie właściwym dla towaru o najdłuższym terminie.
Towar dostarczany jest wyłącznie na terytorium Rzeczypospolitej Polskiej.
Towary zakupione w Sklepie dostarczane za pośrednictwem firmy kurierskiej.
Jeżeli Kupujący nie odebrał wysyłki i została ona zwrócona na adres Sprzedawcy, istnieje możliwość ponownego wysłania produktu na adres Kupującego. Koszty ponownej wysyłki ponosi Kupujący.

§ 7 PRAWO ODSTĄPIENIA OD UMOWY

Konsument ma prawo odstąpić od umowy zawartej ze Sprzedawcą za pośrednictwem Sklepu, z zastrzeżeniem § 8 Regulaminu, w terminie 14 dni bez podania jakiejkolwiek przyczyny.
Termin do odstąpienia od umowy wygasa po upływie 14 dni od dnia:
1. W którym Konsument wszedł w posiadanie towaru lub w którym osoba trzecia inna niż przewoźnik i wskazana przez Konsumenta weszła w posiadanie tego towaru.
2. W którym Konsument wszedł w posiadanie ostatniej z rzeczy lub w którym osoba trzecia, inna niż przewoźnik i wskazana przez Konsumenta, weszła w posiadanie ostatniej z rzeczy w przypadku umowy zobowiązującej do przeniesienia własności wielu rzeczy, które dostarczane są osobno.
Aby Konsument mógł skorzystać z prawa odstąpienia od umowy musi poinformować Sprzedawcę, korzystając z danych podanych w § 2 Regulaminu, o swojej decyzji o odstąpieniu od umowy w drodze jednoznacznego oświadczenia (na przykład pismo wysłane pocztą lub informacja przekazana pocztą elektroniczną).
Konsument może skorzystać z wzoru formularza odstąpienia od umowy umieszczonego na końcu Regulaminu, jednak nie jest to obowiązkowe.
Aby zachować termin do odstąpienia od umowy wystarczy, że Konsument wyśle informację dotyczącą wykonania przysługującego mu prawa odstąpienia od umowy przed upływem terminu do odstąpienia od umowy.

SKUTKI ODSTĄPIENIA OD UMOWY
W przypadku odstąpienia od zawartej umowy Sprzedawca zwraca Konsumentowi wszystkie otrzymane od niego płatności, w tym koszty dostarczenia towaru (z wyjątkiem dodatkowych kosztów wynikających z wybranego przez Konsumenta sposobu dostarczenia innego niż najtańszy zwykły sposób dostarczenia oferowany przez Sprzedawcę), niezwłocznie, a w każdym przypadku nie później niż 14 dni od dnia, w którym Sprzedawca został poinformowany o decyzji Konsumenta o wykonaniu prawa odstąpienia od umowy.
Zwrotu płatności Sprzedawca dokona przy użyciu takich samych sposobów płatności, jakie zostały przez Konsumenta użyte w pierwotnej transakcji, chyba że Konsument zgodzi się na inne rozwiązanie, w każdym przypadku Konsument nie poniesie żadnych opłat w związku z tym zwrotem.
Sprzedawca może wstrzymać się ze zwrotem płatności do czasu otrzymania towaru lub do czasu dostarczenia mu dowodu jego odesłania, w zależności od tego, które zdarzenie nastąpi wcześniej.
Sprzedawca prosi o zwracanie towaru na adres: Grezly Sp. Z o. o., Al. Papieża Jana Pawła II, nr 32/9, 70-453 Szczecin niezwłocznie, a w każdym razie nie później niż 14 dni od dnia, w którym Konsument poinformował Sprzedawcę o odstąpieniu od umowy sprzedaży. Termin jest zachowany, jeżeli Konsument odeśle towar przed upływem terminu 14 dni.
Konsument ponosi bezpośrednie koszty zwrotu towaru.
Konsument odpowiada tylko za zmniejszenie wartości towaru wynikające z korzystania z niego w sposób inny niż było to konieczne do stwierdzenia charakteru, cech i funkcjonowania towaru.
Jeśli towar ze względu na swój charakter nie może zostać odesłany w zwykłym trybie pocztą Konsument również będzie musiał ponieść bezpośrednie koszty zwrotu towarów. O szacowanej wysokości tych kosztów Konsument zostanie poinformowany przez Sprzedawcę w opisie towaru w Sklepie lub podczas składania zamówienia.

§ 8 WYJĄTKI OD PRAWA ODSTĄPIENIA OD UMOWY

Prawo odstąpienia od umowy zawartej na odległość nie przysługuje Konsumentowi w odniesieniu do umowy:
1. W której przedmiotem świadczenia jest rzecz nieprefabrykowana, wyprodukowana według specyfikacji Konsumenta lub służąca zaspokojeniu jego zindywidualizowanych potrzeb.
2. W której przedmiotem świadczenia jest rzecz ulegająca szybkiemu zepsuciu lub mająca krótki termin przydatności do użycia.
3. W której przedmiotem świadczenia jest rzecz dostarczana w zapieczętowanym opakowaniu, której po otwarciu opakowania nie można zwrócić ze względu na ochronę zdrowia lub ze względów higienicznych, jeżeli opakowanie zostało otwarte po dostarczeniu.
4. W której przedmiotem świadczenia są rzeczy, które po dostarczeniu, ze względu na swój charakter, zostają nierozłącznie połączone z innymi rzeczami.
5. W której przedmiotem świadczenia są nagrania dźwiękowe lub wizualne albo programy komputerowe dostarczane w zapieczętowanym opakowaniu, jeżeli opakowanie zostało otwarte po dostarczeniu.
6. O dostarczanie dzienników, periodyków lub czasopism, z wyjątkiem umowy o prenumeratę.
7. W której cena lub wynagrodzenie zależy od wahań na rynku finansowym, nad którymi przedsiębiorca nie sprawuje kontroli, i które mogą wystąpić przed upływem terminu do odstąpienia od umowy.
8. O dostarczanie treści cyfrowych, które nie są zapisane na nośniku materialnym, jeżeli spełnianie świadczenia rozpoczęło się za wyraźną zgodą Konsumenta przed upływem terminu do odstąpienia od umowy i po poinformowaniu go przez przedsiębiorcę o utracie prawa odstąpienia od umowy.

§ 9 REKLAMACJE

W przypadku wystąpienia wady towaru Kupujący ma możliwość reklamowania wadliwego towaru na podstawie uregulowanej w Kodeksie cywilnym rękojmi lub gwarancji, o ile gwarancja została udzielona.
Korzystając z rękojmi Kupujący może, na zasadach oraz w terminach określonych w Kodeksie cywilnym:
1. Złożyć oświadczenie o obniżeniu ceny
2. Przy wadzie istotnej - złożyć oświadczenie o odstąpieniu od umowy
3. Żądać wymiany rzeczy na wolną od wad
4. Żądać usunięcia wady
Sprzedawca prosi o składanie reklamacji na podstawie rękojmi na adres pocztowy lub elektroniczny wskazany w § 2 Regulaminu.
Jeśli okaże się, że dla rozpatrzenia reklamacji konieczne jest dostarczenie reklamowanego towaru do Sprzedawcy, Kupujący jest zobowiązany do dostarczenia tego towaru, w przypadku Konsumenta na koszt Sprzedawcy, Grezly Sp. Z o. o., Al. Papieża Jana Pawła II, nr 32/9, 70-453 Szczecin.
Jeśli na towar została udzielona dodatkowo gwarancja, informacja o niej, a także o jej warunkach, jest dostępna w opisie produktu w Sklepie.
Reklamacje dotyczące działania Sklepu należy kierować na adres e-mail wskazany w § 2 Regulaminu.
Rozpatrzenie reklamacji przez Sprzedawcę nastąpi w terminie do 14 dni.

POZASĄDOWE SPOSOBY ROZPATRYWANIA REKLAMACJI I DOCHODZENIA ROSZCZEŃ
W przypadku, gdy postępowanie reklamacyjne nie przyniesie oczekiwanego przez Konsumenta rezultatu, Konsument może skorzystać m.in. z:
1. Mediacji prowadzonej przez właściwy terenowo Wojewódzki Inspektorat Inspekcji Handlowej, do którego należy się zwrócić z wnioskiem o mediację. Co do zasady postępowanie jest bezpłatne. Wykaz Inspektoratów znajduje się tutaj.
2. Pomocy właściwego terenowo stałego polubownego sądu konsumenckiego działającego przy Wojewódzkim Inspektoracie Inspekcji Handlowej, do którego należy złożyć wniosek o rozpatrzenie sprawy przed sądem polubownym. Co do zasady postępowanie jest bezpłatne. Wykaz sądów dostępny jest tutaj.
3. Bezpłatnej pomocy miejskiego lub powiatowego rzecznika Konsumentów.
4. Internetowej platformy ODR dostępnej tutaj.

§ 10 DANE OSOBOWE

Administratorem danych osobowych przekazanych przez Kupującego podczas korzystania ze Sklepu jest Sprzedawca.
Dane osobowe Kupującego przetwarzane są na podstawie umowy i w celu jej realizacji, zgodnie z zasadami określonymi w ogólnym rozporządzeniu Parlamentu Europejskiego i Rady (EU) o ochronie danych (RODO). Szczegółowe informacje dotyczące przetwarzania danych przez Sprzedawcę zawiera polityka prywatności zamieszczona w Sklepie.

§ 11 ZASTRZEŻENIA

Zakazane jest dostarczanie przez Kupującego treści o charakterze bezprawnym.
Każdorazowo składane w Sklepie zamówienie stanowi odrębną umowę sprzedaży i wymaga osobnej akceptacji regulaminu. Umowa zawierana jest na czas i w celu realizacji zamówienia.
Umowy zawierane na podstawie niniejszego regulaminu zawierane są w języku polskim.
Żadne z postanowień niniejszego regulaminu nie wyłącza lub w żadnym stopniu nie ogranicza uprawnień Konsumenta wynikających z przepisów prawa.
Sprzedawca zastrzega sobie prawo do zmiany regulaminu. Jednocześnie wszelkie kwestie niezawarte w tym regulaminie są indywidualne rozstrzygane przez Sprzedawcę. Decyzje wydane przez Sprzedawcę mają charakter ostateczny.

§ 12 POSTANOWIENIA DOTYCZĄCE KUPUJĄCYCH NIEBĘDĄCYCH KONSUMENTAMI

Prawo odstąpienia od umowy zawartej na odległość nie przysługuje podmiotowi innemu niż Konsument.
Wszelka odpowiedzialność Sprzedawcy w stosunku do Kupującego niebędącego Konsumentem jest ograniczona do kwoty zamówienia złożonego przez Kupującego.
Odpowiedzialność Sprzedawcy z tytułu rękojmi w stosunku do Kupującego niebędącego Kunsumentem jest ograniczona do jednego roku od wydania towaru Kupującemu.
W przypadku ewentualnego sporu z Kupującym niebędącym Konsumentem sądem właściwym będzie sąd właściwy dla siedziby Sprzedawcy.

Załącznik nr 1 do Regulaminu

Poniżej znajduje się wzór formularza odstąpienia od umowy, z którego Konsument może, ale nie musi skorzystać:

WZÓR FORMULARZA ODSTĄPIENIA OD UMOWY
(formularz ten należy wypełnić i odesłać tylko w przypadku chęci odstąpienia od umowy)

Grezly Sp. Z o. o.
Al. Papieża Jana Pawła II, nr 32/9, 70-453 Szczecin adres e-mail: [email protected]

- Ja ......................................................................... niniejszym informuję o moim odstąpieniu od umowy sprzedaży następujących rzeczy:

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- Data odbioru .........................................................................................................................................................................................................

- Imię i nazwisko Konsumenta(ów) .....................................................................................................................................................................

- Adres Konsumenta(ów) ......................................................................................................................................................................................

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Podpis Konsumenta
(tylko jeżeli formularz jest przesyłany w wersji papierowej)

Data ............................................

(*) Niepotrzebne skreślić.

Regulamin arrMY

§ 1 General provisions

The arrMY Web site, hereinafter referred to as the Web site, is a service that enables the rivalry in electronic sports offered by the web site under the domain www.arrmy.gg.
The arrMY organizer is Grezly Sp. z o. o. with its seat in Szczecin , Al. Papieża Jana Pawła II, nr 32/9, 70-453 Szczecin, Tax Identification Number (NIP) 851-326-37-43, Business Identification Number (REGON) 389866301, hereinafter referred to as the Organizer. The arrMY service shall be hereinafter referred to as the Service.
The Administrator is an entity authorized by the Organizer to take care of the games and the functioning of the Website.
The contact with game administrators can be established via instant messengers: Discord, TeamSpeak, or via chat on arrmy.gg. Messages sent in other places than those mentioned above may be ignored.
arrMY user is a person with an established and activated account in the service, who was accepted to participate in the arrMY project or found himself in it by receiving a direct invitation. In the further part of these Regulations referred to as User/Vendor.
Netiquette is a set of rules of decent behavior on the Internet. Certain rules must be followed (accessed: 31.11.2021).
The Organizer reserves the right to change the Regulations. At the same time, any issues not contained in these Rules shall be individually resolved by the Organizer and the Administration. Decisions made by the Organizer and Administration are final.
By registering in the Service, User acknowledges that he/she has read and accepts Terms of Use and Service Privacy Policy. Violation of the Terms of Service may lead to temporary or permanent suspension of rights of the Service User.
By using the Service, the User agrees to comply with the Polish law.
Claiming lack of knowledge of these Terms of Service, Privacy Policy and other regulations of the Service is not an excuse for any violation thereof.
The User is obliged to use the Service in a manner consistent with generally applicable law and rules of social coexistence.
User is prohibited from providing and publishing via the Service any unlawful content, including pornography, illegal threats, drug advertising and infringement of third party copyrights.
User is prohibited to use the Service in a way that disturbs its functioning or inconveniences other Users, to use the content contained in the Service in a way that exceeds his/her personal use, to place links to sites that publish illegal content or content that is in conflict with the Polish or international law or these Regulations.
The User is prohibited from sending files infected with viruses, transmitting data, software or other material protected by copyright or industrial property to which the User does not hold the rights.
It is prohibited to use the Service in a manner that adversely affects the access of other Users to the Service.
Any attempt of unauthorized access to the Service or its software will be reported to the appropriate services.
It is the responsibility of the User to keep his/her login information in a secure location that is inaccessible to others.
In the event of a suspicion that a User has registered using false data or has attempted to bypass other prohibitions through such registration, the Website reserves the right to delete such User's account, and such behavior will be reported to the appropriate services.
The Website and its services are protected by copyright under Polish and international law.
It is forbidden to use the Service for one's own (commercial) purposes, such as selling products and services of one's own or third parties. It does not apply to streaming (broadcasting their matches) by Users while using the Service.
It is forbidden for the User to cheat or use software in order to gain an unfair advantage while playing in the Service.

§ 2 Personal data of the User

§ 3 General principles of using the Service

In order to use the Website, it is necessary to have an account, which is created by the User on his/her own in the process of registration on the Website.
During the registration process, a User gives his/her personal data, which are gathered and processed by the Administrator in accordance with the principles defined in the "Privacy Policy" tab.
Making a full registration of the account in the Service allows the User to use all the functions of the Service, in particular to participate in leagues, tournaments and to make purchases in the store

§ 4. User Duties and Responsibilities

User is obliged to protect access to his/her account on the Website, in particular by preventing unwanted disclosure of his/her login and password to his/her account on the Website.
Any behavior by the User that is in any way deemed by the Service to be detrimental to the integrity, fairness and integrity of the Service is prohibited and may result in the User being banned from the Service. The foregoing prohibited conduct may include, but is not limited to:
- use or sharing of external programs, viruses and other malicious code to gain unauthorized access to other users' accounts, their personal information, or to affect the operation of the Service;
- using the Website for the purpose of unauthorised advertising of external entities, in particular for the purpose of persuading the Website users to register at websites competitive to Arrmy.pl;
- using the Website for the purpose of distributing materials that are unlawful, vulgar, threatening, defamatory, infringing the rights to the image of third parties, obscene, profane, encouraging unlawful behaviour, constituting a crime or otherwise leading to civil or criminal liability, without the express written consent of the Website, advertising external products not related to the Website;
- use by a User of external software supporting the game (so-called cheats);
In case of observing identical actions, the Service has the right to immediately remove prohibited content and to impose a blockade on an account and to restrict a User's access to the Service
User does not have the right to publish in the Service any content that is covered by copyrights, trademarks or trade marks, or other intellectual property rights without the prior consent of their owner. User is personally liable for damages caused by unauthorized publication of such materials.
By participating in the games, leagues, tournaments and other features offered by the Website, the User agrees that the Website may use any and all materials related to the User's participation in the features offered by the Website, including gameplay in the form of photographs, audio and video recordings, the User's nickname, avatar, voice and any public data provided in the User's profile for legitimate marketing, advertising and sales purposes, through any means available at the time technological knowledge. The rights referred to in this paragraph are not limited in time or territory.
Spreading hatred and hate in general on and off the platform may result in the user being blocked from arrMY games.
Blocks imposed on other platforms, imposed by the developer of the game and the organizers of the games may result in the exclusion of the user from the arrMY platform.
If you have a VAC ban, you may participate in arrMY games, provided that 5 years have passed since the date of the block.

§ 5 Esport Dollars (e$)

Esport Dollars (e$) are the internal digital currency of the Service, allowing purchases only within the Service and may not be used interchangeably with any other real currency.
Esport Dollars may only be purchased directly from the Service, through the Service.
Payments to the Service to acquire Esport Dollars are posted immediately upon receipt of the transaction.
Esport Dollars cannot be sold externally or exchanged internally between Users. Any attempts to increase the budget on the Website, other than those offered by the Website, will be punished by revoking the User's Esport Dollars purchased in a manner inconsistent with these Terms of Use, excluding the User from the games or blocking the access to the User's account.
The User has the right to withdraw from the contract of sale of Esport Dollars within 24 hours if the object of the contract has not been used by him/her. In order to withdraw from the contract of sale the User is obliged to send a message informing about the withdrawal via e-mail - [email protected].
Any complaints related to Esport Dollars will be considered and resolved within 30 days from the date of purchase.
Once the User's account is deleted, Esport Dollars remain in the possession of the Service.
In the event that the User is banned (i.e. blocked from the User's account for violating the Terms of Use of the game or platform) in CS2 or any other CS2-related platform, all of their Esport Dollars will be released to the Service. This will also result in the forfeiture of all services purchased by the User from the Service.
On January 1 of each year, there will be a procedure for adjusting the balance specified in e$, which will be related to the removal of overdue points from the User's profile. It applies to e$ that have been credited to the user's profile more than 365 days from the date of activation of the procedure. The user will be notified by e-mail one month before the activation of this action, how many points will be overdue.

§ 6. Announcements

The "Announcements" tab allows registered Users of the Service to publish their own and respond via private message on the Service to announcements regarding:
1. search for partners to play games supported by the Service,
2. organization of matches in games supported by the Service,
3. other content directly related to the search for game partners, search for a team, organization of matches, sparring etc. in games supported by the Service.
Publication of an ad in the "Ads" tab requires the User to fill out a form available on the Website.
The condition for publishing the User's ad is to correctly fill in the required data and information, in accordance with the instructions contained in the form.
Announcements published by the User may not contain content that is inconsistent with the Regulations, with generally applicable laws, content that is generally considered vulgar, malicious, offensive, indecent and inappropriate, or that suggests a connection between the author of the announcement and the Service.
In the event of a violation of the rules described in the content of this paragraph, the Administrator reserves the right to immediately remove the ad and limit or block the User's further access to the Service.

§ 7. Premium

In order to complete an order it is necessary to choose the option "I purchase premium service", which results in submitting a binding offer to conclude a sales agreement with the Service and after receiving an e-mail from the Service confirming the order - results in concluding a sales agreement and results in the obligation to pay the price.
After placing an order, the User receives an e-mail confirming the order.
The user can make payment through the intermediary service for the online payment process integrated with arrmy.gg, or through Esport Dollars.
The user agrees to send electronic invoices to the e-mail address provided by the user, which can be withdrawn at any time.
All matters concerning complaints are described in § 9 of these Regulations "Complaints"
Refund for the purchase of premium services is possible only and exclusively in the case of manual purchase of premium. Refunds are only possible if no more than 14 days have passed since the purchase, and no Premium service has been used. Automatic renewal of premium is not refundable.
All complaints and refund requests should be sent to the following contact email: [email protected].
Withdrawal form can be found in the Regulations of ARRMY.PL Internet Shop in § 13.

§ 8 Shop

The purchase procedure begins with adding the product to the basket, proceeding to the payment and filling in the data necessary for the delivery of the product (using the Account or without registration). Then a choice of payment, delivery method and acceptance of terms and conditions is made.
In order to complete an order you must select the "I buy and pay" option, which results in a binding offer to conclude a sales agreement on the Site and after receiving an e-mail from the Site confirming the order - results in the conclusion of a sales agreement and results in an obligation to pay the price of the goods plus shipping costs.
After placing an order, the User receives an e-mail confirming the placed order.
In the case of choosing a payment other than cash on delivery, the User should make the payment within 7 days from the date of order. After the expiry of the above period, the Service has the right to cancel the order.
Shipping of equipment purchased in the store of the Service will be completed within 14 days of posting the payment on the bank account belonging to the Service.
Shipping of equipment purchased in the Service Center will be carried out only within Poland.
In case of unavailability of all or part of the goods covered by the order, the Service will immediately notify the User about it and in case of payment by the User, will offer him/her replacement goods or return the money received by him/her. The choice of the User is binding for the Service in this regard, and the lack of choice shall be considered as the choice to return the received sum of money.
Delivery of goods is realized through the postal service delivered by Poczta Polska SA. or by courier, delivered by DHL.
The user can make payment through the intermediary service for the online payment process integrated with arrmy.gg, or through Esport Dollars.
The user agrees to send electronic invoices to the e-mail address provided by him, which can be withdrawn at any time.
All matters concerning complaints are described in the content of § 9 of these Regulations "Complaints".
If the Buyer has not received the shipment and it has been returned to the Seller's address, it is possible to resend the product to the Buyer's address. The Buyer bears the cost of repeated shipment.

§ 9 Complaints

Complaints concerning the functioning of arrMY Account, services offered by arrMY and equipment available in the Store should be sent to the e-mail address: [email protected].
The processing of complaints by the Service concerning any services offered in the Store shall take place within 14 days from the date of receiving the Complaint.
The User has 14 days from the date of purchase to withdraw from the agreement and return the equipment offered in the Store after informing the Organiser via the email address: [email protected], in accordance with the provisions of the Consumer Rights Act of 30 May 2014.
The cost of returning the equipment is borne by the User.
Complaints about analyses, trainings and other services offered by the Service should be reported immediately after their completion. Justification should be described in the email given in § 9.1 of the Regulations. Complaints will be reviewed by the Project Coordinator. In case of positive consideration of the complaint, the User may apply for another service.

§ 10 Intellectual Property Rights

The Service uses materials protected by generally applicable laws, in particular copyright law (Act on Copyright and Related Rights of 4 February 1994), trademarks and other information protected by law under separate acts, such as text, photos, video materials, graphics, music and sound, and software used by the Service.
The User does not have the right to use, publish, transmit, sell, create derivative works or modify or use in part or in whole the content published in the Service without prior express written consent of the Service, or pursuant to the rights specified in the provisions of the Act on Copyright of 4 February 1994.
The User confirms that by registering and using the Website he/she does not acquire any ownership rights to the materials accessed or used through the Website.
All graphics, logos, page layouts, button icons, scripts, and service names used in the Service are the sole property of the Service, and may not be used in connection with other service products, particularly to mislead consumers, without the prior written consent of the Service.

§ 11 Changes in Terms of Use

§ 12 Limitation of liability of the Website

§ 13 Final Provisions

The Service is entitled to make changes in these regulations on the basis of § 11 of these Regulations.
Changes in the Regulations, referred to in point 1 of this paragraph, come into force with a transition period of 7 days, counting from the date of publication of the Regulations in the changed form on the website of the Service in a way allowing all Users to get acquainted with them.
All changes will be previously published on the Website in a way allowing each User to get acquainted with their content.
In disputable cases, not regulated by the provisions of these Regulations, the final decision belongs to the Organizer of the games.
The Administrator will make every effort to avoid contentious situations, and in case of their occurrence - to make them immediately resolved to the greatest possible benefit for both parties. In situation when, employee or Service staff member breaks the rules of confidentiality or functioning of the Service, the Service has the right to immediately take action to determine the guilty party and draw the appropriate consequences.
If an issue addressed in the Rules and Regulations appears in other Rules and Regulations, list of rules or other publicly available place in the Service and its content is inconsistent with the content of the provision in the Rules and Regulations, the provisions of the Rules and Regulations shall prevail.

Regulamin newslettera

§ 1 DEFINICJE

Newsletter – nieodpłatnie świadczona drogą elektroniczną usługa, dzięki której Usługobiorca może otrzymywać od Usługodawcy drogą elektroniczną uprzednio zamówione wiadomości dotyczące Sklepu, w tym informacje o ofertach, promocjach oraz nowościach w Sklepie.
Sklep – sklep internetowy arrmy.gg prowadzony przez Usługodawcę pod adresem arrmy.gg
Usługodawca - Grezly Sp. Z o. o. z siedzibą w Szczecinie , Al. Papieża Jana Pawła II, nr 32/9, 70-453 Szczecin, o numerze NIP 851-326-37-43, o numerze REGON 389866301
Usługobiorca - każdy podmiot korzystający z usługi Newsletter.

§ 2 Newsletter

Usługobiorca może dobrowolnie skorzystać z usługi Newsletter.
Dla skorzystania z usługi Newsletter niezbędne jest urządzenie z przeglądarką internetową w najnowszej wersji, obsługującą JavaScript oraz pliki cookies, z dostępem do sieci Internet oraz aktywne konto e-mail.
Wiadomości e-mail wysyłane w ramach tej usługi wysyłane będą na adres e-mail podany przez Usługobiorcę w momencie zapisywania się do Newslettera.
Usługobiorca, w celu zawarcia umowy i zapisania się do usługi Newsletter, w pierwszym kroku podaje w przeznaczonym do tego miejscu w Serwisie swój adres e-mail, na który chce otrzymywać wiadomości przesyłane w ramach Newslettera. Następnie, na podany w pierwszym kroku adres e-mail, Usługodawca wyśle Usługobiorcy wiadomość weryfikującą adres e-mail, w której znajdzie się link do potwierdzenia przez Usługobiorcę woli zapisania się do Newslettera. Po potwierdzeniu przez Usługobiorcę woli zapisania się do Newslettera zostaje zawarta umowa o świadczenie usługi, a Usługodawca rozpocznie jej świadczenie na rzecz Usługobiorcy.
W wiadomościach wysyłanych w ramach Newslettera będzie znajdować się informacja o możliwości wypisania się z niego, a także link do wypisania się.
Usługobiorca może wypisać się z Newslettera, bez podawania przyczyny i ponoszenia jakichkolwiek kosztów, w każdym momencie, korzystając z opcji, o której mowa w ust. 5 lub wysyłając wiadomość na adres e-mail Usługodawcy: [email protected].
Skorzystanie przez Usługobiorcę z linka do wypisania się z Newslettera lub wysłanie wiadomości z żądaniem wypisania z Newslettera będzie skutkować niezwłocznym rozwiązaniem umowy w zakresie świadczenia tej usługi.

§ 3 Reklamacje

Zgłoszenia reklamacyjne dotyczące Newslettera należy zgłaszać Usługodawcy na adres e-mail: [email protected].
Usługodawca ustosunkuje się do reklamacji w terminie 14 dni od otrzymania zgłoszenia reklamacyjnego.

§ 4 Dane osobowe

Administratorem danych osobowych przekazanych przez Usługobiorcę podczas korzystania z Newslettera jest Usługodawca.
Dane osobowe Usługobiorcy przetwarzane są na podstawie umowy i w celu jej realizacji, zgodnie z zasadami określonymi w ogólnym rozporządzeniu Parlamentu Europejskiego i Rady (EU) o ochronie danych (RODO). Szczegółowe informacje dotyczące przetwarzania danych przez Sprzedawcę zawiera polityka prywatności zamieszczona w Sklepie.

§ 5 Postanowienia końcowe

Usługodawca zastrzega sobie prawo do zmiany niniejszego regulaminu tylko z ważnych przyczyn. Jako ważną przyczynę rozumie się konieczność zmiany regulaminu spowodowaną modernizacją usługi Newsletter lub zmianą przepisów prawa, mającą wpływ na świadczenie usługi przez Usługodawcę.
Informacja o planowanej zmianie regulaminu zostanie wysłana na adres e-mail Usługobiorcy podany w momencie zapisywania się do Newslettera co najmniej na 7 dni przed wprowadzeniem zmian w życie.
W przypadku gdy Usługobiorca nie sprzeciwi się planowanym zmianom do chwili wejścia ich w życie, przyjmuje się, że akceptuje je.
W przypadku braku akceptacji dla planowanych zmian, Usługobiorca powinien wysłać informację o tym na adres e-mail Usługodawcy: [email protected], co będzie skutkować rozwiązaniem umowy o świadczenie usługi z chwilą wejścia w życie planowanych zmian.
Zakazane jest dostarczanie przez Usługobiorcę treści o charakterze bezprawnym.